Customer Care Policies

Noorani Textiles & Fabrics, being the leading fabric Industry for more than four decades, it is our policy and responsibility to provide excellent service to our clients. Their feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on client’s feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.

The purpose of this policy is to establish uniform standards and procedures for responding to client’s feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with our clients as an opportunity to produce a satisfied client, we make sure to fulfil our client’s requirements and not to let them leave dissatisfied with our services.